1. Introduction
Welcome to GenStream.
GenStream is a cloud gaming platform that enables users to stream and play PC games across multiple devices including Android, Windows, macOS, Smart TVs, and future supported platforms.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
2. Information We Collect
When you use GenStream, we may collect:
Account Information
- Email address
- Username
- Encrypted password
- User ID
- Profile information
Device Information
To optimize cloud gaming performance we may collect:
- Device model
- Operating System
- Screen resolution
- Device language
- App version
- IP address
- Approximate country/region
Usage Information
We collect information regarding:
- Login history
- Game sessions
- Session duration
- Streaming quality
- Latency
- Packet loss
- Crash reports
- Feature usage
- Purchase history
Payment Information
Payments are processed by third-party payment providers.
GenStream does not store your complete credit card or banking information.
3. How We Use Information
Your information is used to:
- Provide cloud gaming services
- Authenticate users
- Allocate gaming resources
- Improve streaming performance
- Detect fraud and abuse
- Provide customer support
- Process purchases
- Analyze product performance
- Send important service notifications
4. Analytics
We may use trusted third-party analytics services to understand application performance and improve user experience.
Examples include:
- Firebase
- Google Play Services
- Apple Services
- TikTok SDK (if enabled)
- Other analytics providers
5. Data Sharing
We do not sell your personal information.
Information may be shared only when necessary with:
- Cloud infrastructure providers
- Payment providers
- Customer support systems
- Analytics providers
- Legal authorities when required by law
6. Data Security
We use industry-standard security measures including:
- Encrypted communications
- Access controls
- Secure authentication
- Internal monitoring
However, no Internet transmission is 100% secure.
7. Data Retention
We retain user information only as long as necessary to:
- provide services
- comply with legal obligations
- prevent fraud
- resolve disputes
After account deletion, personal information will generally be removed within 30 days, unless retention is required by law.
8. Children’s Privacy
GenStream is not intended for children under 13 years old.
If we become aware that a child has provided personal information, we will remove the data promptly.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct your information
- Request deletion
- Withdraw consent where applicable
10. Contact
GenStream Technology LLC
Email:
Website:
