How cloud gaming works

Learn about video streaming, controls, sessions, saved data, and how your play hours are used.

Your experience depends on the supported game, your device, your plan, and your connection. FPS or latency can't be guaranteed from the GPU name alone or just because it runs in the cloud.

Check with GenStream to confirm the specs and access method for your device.

Supported scope: GenStream does not support Valorant. On iPhone and iPad, you play through Safari at app.genstream.io — no app install needed. For other games, check with GenStream before buying a plan; an article about a game, or the game being available on a launcher, doesn't guarantee it's playable.

Need to check a specific case? Contact GenStream or email support@genstream.io with the game name, your device, and the message you're seeing.

Still need help?

Message the GenStream team on Discord or email support@genstream.io.

Ask on Discord