- Confirm that GenStream supports your game and device.
- Set up your account and check the plan terms in the app.
- Use a stable internet connection; try a wired connection if your device allows it.
- Check the keyboard, mouse, or controller you need for the game.
Supported scope: GenStream does not support Valorant. On iPhone and iPad, you play through Safari at app.genstream.io — no app install needed. For other games, check with GenStream before buying a plan; an article about a game, or the game being available on a launcher, doesn't guarantee it's playable.
Need to check a specific case? Contact GenStream or email support@genstream.io with the game name, your device, and the message you're seeing.
