1. Introduction
Welcome to GenStream.
GenStream is a cloud gaming platform that allows users to stream and play PC games on multiple devices, including Android, Windows, macOS, Smart TV, and platforms supported in the future.
We value your privacy. This Policy explains what information we collect, how we use it, and the choices available to you.
2. Information We Collect
When you use GenStream, we may collect:
Account Information
- Email address
- Username
- Encrypted password
- User ID
- Profile information
Device Information
To optimize cloud gaming performance, we may collect:
- Device model
- Operating system
- Screen resolution
- Device language
- App version
- IP address
- Approximate country/region
Usage Information
We collect information about:
- Login history
- Gaming sessions
- Session duration
- Streaming quality
- Latency
- Packet loss
- Crash reports
- Feature usage
- Purchase history
Payment Information
Transactions are processed by third-party payment service providers.
GenStream does not store your full credit card or bank account information.
3. How We Use Information
Your information is used to:
- Provide cloud gaming services
- Authenticate users
- Allocate gaming resources
- Improve streaming performance
- Detect fraud and abuse
- Provide customer support
- Process purchases
- Analyze product performance
- Send important service notifications
4. Analytics
We may use trusted third-party analytics services to understand app performance and improve the user experience.
Examples include:
- Firebase
- Google Play Services
- Apple Services
- TikTok SDK (if enabled)
- Other analytics service providers
5. Data Sharing
We do not sell your personal information.
Information may be shared, only when necessary, with:
- Cloud infrastructure providers
- Payment service providers
- Customer support systems
- Analytics service providers
- Competent authorities when required by law
6. Data Security
We use industry-standard security measures, including:
- Encrypted communications
- Access controls
- Secure authentication
- Internal monitoring
However, no transmission of data over the Internet is completely secure.
7. Data Retention
We retain user information only for as long as necessary to:
- provide the service
- comply with legal obligations
- prevent fraud
- resolve disputes
After an account is deleted, personal information is generally deleted within 30 days, unless continued retention is required by law.
8. Children’s Privacy
GenStream is not intended for children under the age of 13.
If we learn that a child has provided personal information, we will promptly delete that data.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct your information
- Request deletion of your data
- Withdraw consent where applicable
10. Contact
GenStream Technology LLC
Email:
Website:
