Getting started with GenStream
Learn about cloud gaming, get your device and network connection ready, install GenStream, and start your first session safely.
Subscriptions and payments
Compare plans, subscribe, pay securely, manage renewals, and sort out cases where you've paid but your plan isn't activated yet.
Games and platforms
Use supported game accounts and learn about third-party services in your cloud session.
Supported devices
Install and play on compatible computers, Android devices, and TVs; choose a controller or the control method that suits you.
- Windows and macOSInstallation, first launch, session controls, and fixes for common issues.
- Android phones and tabletsInstall from Google Play, and use touch controls, a controller, Wi-Fi, and mobile data.
- Smart TVInstall the app, connect a controller, and optimize your TV.
- Install on Xiaomi or Google TV via USBInstall from the official installer when the app isn't available in the store.
- Input devices and on-screen controlsChoose, connect, test, and troubleshoot your controls.
Performance and image quality
Balance resolution, frame rate, latency, hardware resources, storage, and network conditions.
Privacy and security
Protect your third-party accounts, use two-factor authentication, end sessions properly, and learn how data is cleaned up.
Managing your GenStream account
Create an account, recover access, check your remaining hours, review renewals, and change plans.
Troubleshooting
Work through connection, launch, display, control, account, and payment issues one by one.
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Still need help?
Ask on DiscordMessage the GenStream team on Discord or email support@genstream.io.
