Whether files, installed games, and progress are kept depends on the mechanisms that apply to the service and the game. Confirm with support for the plan you're on.
Save your progress in the game. If the game has cloud sync, check the sync status before you finish. Don't treat closing the app as proof that your data was saved successfully.
Need to check a specific case? Contact GenStream or email support@genstream.io with the game name, your device, and the message you're seeing.
