Controller, keyboard, or mouse not working

Reconnect, test, remap buttons, and find the cause of control issues.

If your control device isn't responding:

  1. Check that your computer, phone, or TV has detected the device.
  2. Reconnect via Bluetooth or the USB cable.
  3. Restart GenStream and start a new session.
  4. If your operating system detects the device but GenStream doesn't, contact support.
Still need help?

Message the GenStream team on Discord or email support@genstream.io.

Ask on Discord