Check the plan details and the payment methods shown in the GenStream app before you pay.
Read the Terms of Service. For plan changes, refunds, renewals, or unused play hours, contact support to confirm the terms that apply to your transaction.
If you've paid but your account hasn't updated, keep the transaction ID and the time of payment to send to support. Never send your password, OTP, or full card details.
Need to check a specific case? Contact GenStream or email support@genstream.io with the game name, your device, and the message you're seeing.
